Privacy Policy

1. Introduction

Welcome to Swap ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Phone number used to create and verify your account.
• Location Data: Real-time GPS location to show available parking spots near you and to facilitate spot handoffs. Location is only accessed while the app is in use.
• Transaction Data: Payment information processed through our secure third-party payment provider. We do not store full payment card details.
• Usage Data: How you interact with the app, features used, and actions taken within the Service.
• Device Information: Device type, operating system, and unique device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Swap Service
• Match drivers seeking parking with users leaving spots
• Process payments and transfers between users
• Send you transactional notifications (e.g., spot confirmed, payment received)
• Improve and personalize your experience
• Ensure the safety and security of our platform
• Comply with legal obligations

4. Location Information

Swap is a location-based service. We collect precise location data while you use the app to show nearby available spots and facilitate handoffs. We do not collect location data when the app is closed or running in the background unless you have explicitly granted background location access. You can revoke location permissions at any time through your device settings, though this will limit core functionality.

5. Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Other Users: Limited information (such as approximate location) is shared with the other party to facilitate a spot swap.
• Service Providers: Third-party vendors who help us operate the Service (e.g., payment processors, cloud hosting, analytics).
• Legal Compliance: When required by law, court order, or governmental authority.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us at support.

7. Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Swap is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page and, where appropriate, through in-app notifications.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our Support page.